Contact us
The quickest and easiest way for you to contact us is to use our:
You can also:
You can use this page to find out how to contact council services:
See also:
Contact details and online options for council services
You can use the links below to take you directly to the service you are looking for. You should be able to answer your own queries from these sections. You will also find the relevant contact details in the sections below:
You can make payments online:
For payments using our automated phone service:
- Call: 0300 1236 002
Alternatively you can make payments in person using your barcoded bill or invoice at:
It's usually quickest and easiest to find what you need online:
Online services:
- Apply for benefits - make a new claim
- Tell us about a change in your circumstances
- View your benefits account online
(or sign up to view your benefits account online) - Estimate how much benefit you may be eligible for using our benefits calculator
Contact details can be found on the relevant web pages above, or you can submit your enquiry online using our:
Or you can contact us by phone:
- Adur Benefits: 01273 263444
- Worthing Benefits: 01903 221062
It's quickest and easiest to find what you need online:
Online services:
- Tell us about a change of address (moving house)
- Tell us about a change of tenants
- Pay your Council Tax (or set up a Direct Debit)
- View your Council Tax account online
(or sign up to view your Council Tax account online)
Contact details can be found on the relevant web pages above, or you can submit your enquiry online using our:
Or you can contact us by phone:
- Adur Council Tax: 01273 263111
- Worthing Council Tax: 01903 221061
It's quickest and easiest to find what you need online:
Online services:
Contact details can be found on the relevant web pages above, or you can submit your enquiry online using our:
Or you can contact us by phone:
- 01273 263030
It's quickest and easiest to find what you need online:
Online services:
- Ask for help if you are at risk of losing your home
- Apply to join the housing register for council and housing association properties
- Apply for a home swap or mutual exchange
- Check if you may be eligible for a disabled facilities grant (do a preliminary means test)
- Report private rental housing condition problems
- Report anti-social behaviour
- Report a noise problem
- Report a filthy or verminous property
- Make a complaint about asbestos
Contact details can be found on the relevant web pages above, or you can submit your enquiry online using our:
Or you can contact us by phone:
- 01903 221063
It's quickest and easiest to find what you need online:
Online services:
- Pay for parking online in Adur and Worthing (MiPermit)
- Pay a penalty charge notice (PCN, parking ticket or parking fine)
- Appeal a penalty charge notice (PCN, parking ticket or parking fine)
- Apply for, or renew, a resident parking permit in Adur
- Apply for, or renew, a resident parking permit in Worthing
- Apply for, or renew, a car park season ticket
- Purchase, amend or manage other digital parking permits
- Parking permits for businesses
Contact details can be found on the relevant web pages above, or you can submit your enquiry online using our:
Or you can contact us by phone:
- 01903 221180
It's quickest and easiest to find what you need online:
- Household recycling and waste - for residents
- Commercial (trade) recycling and waste collection service
Online services:
- Check your bin day (and download your bin day calendar)
- Report a missed bin collection
- Report a problem with a public litter or dog bin
- Report a street that needs sweeping
- Get an extra, replacement or larger bin
- Ask for help if you cannot put out your bins yourself (assisted collection)
- Arrange for larger household items (bulky waste) to be collected
- Apply for, or renew, a garden waste wheelie bin subscription
- Find out where to buy garden waste sacks
- Pay littering or dog fouling fines
Contact details can be found on the relevant web pages above, or you can submit your enquiry online using our:
Or you can contact us by phone:
- 01903 851729
See also:
It's quickest and easiest to find what you need online:
Online services:
- View planning applications
- Comment on a planning application
- Submit a planning application
- Appeal a planning decision
- Make a complaint about a planning breach (enforcement)
- Apply for Building Control approval (make a Building Regulations Application)
- Request a Building Control site inspection
Contact details can be found on the relevant web pages above, or you can submit your enquiry online using our:
Or you can contact us by phone:
- Planning applications: 01903 221065
- Building Control: 01903 221068
- Planning policy: 01273 263000
It's quickest and easiest to find what you need online:
- Public Health and Regulation (Environmental Health) - for residents
- Public Health & Regulation (Environmental Health) - for businesses
Online services:
- Report a noise problem
- Report a nuisance smell (odour)
- Report a bonfire or smoke problem
- Report a dust problem
- Report a light pollution problem
- Make a food related complaint
- Make a complaint about a licences premises
- Make a taxi related complaint
- Make a health and safety at work complaint
- Make a public health complaint (smoke free public buildings and vehicles; toilets in commercial premises, pests in commercial premises)
- Find out how to apply for (or renew) a licence or permit
- View register of licences (Licence register; Food business register; Private Water Supply business register; Notice register; Stray dog register)
Contact details can be found on the relevant web pages above, or you can submit your enquiry online using our:
Or you can contact us by phone:
- 01903 221064
It's quickest and easiest to find what you need online:
Online services:
- Report a problem in a park or open space
- Find or book a sports pitch or venue
- Find and apply for an allotment
Or you can contact us by phone:
- 01903 221067
It's quickest and easiest to find what you need online:
Online services:
- Register to vote
- Confirm or update your details for the electoral register (Annual Electoral Registration Canvass)
- Apply for a proxy or postal vote
- Find your councillors and MPs
Contact details can be found on the relevant web pages above, or you can submit your enquiry online using our:
Or you can contact us by phone:
- 01903 221069
It's quickest and easiest to find what you need online:
Online services - meetings and decisions:
- View the committee meetings calendar (and agendas, reports and minutes)
- View list of committees (and agendas, reports and minutes)
- View Adur Cabinet Member portfolios, reports and decisions
- View Worthing Cabinet Member portfolios, reports and decisions
- View officer decisions
Online services - councillors and MPs:
- Find your Adur councillor
- Find your Worthing councillor
- Search for a councillor
- Find your ward and MP
If you need to contact the service, their contact details will be at the bottom of the relevant web pages.
It's quickest and easiest to find what you need online:
- Business Rates:
- Commercial waste collections (general waste; recycling; food; and commercial cleaning services)
- Parking permits for businesses
- Licencing & permits and Taxis (hackney carriage & private hire vehicles)
- Support and funding for businesses
- more businesses information ...
If you cannot find what you need online and need to contact the service, their contact details will be at the bottom of the relevant web pages.
You can submit a Business Rates enquiry online using our:
Or you can contact us by phone:
- Adur Business Rates: 01273 263111
- Worthing Business Rates: 01903 221061
It's quickest and easiest to find what you need online:
Or you can contact us by phone:
- 01903 221066
If you want to contact us about anything else then you can submit your enquiry online using our:
Or you can contact us by phone using our switchboard numbers:
- Adur District Council: 01273 263000
Adur covers: Lancing, Shoreham-by-Sea, Sompting and Southwick - Worthing Borough Council: 01903 239999
See also:
Contacting us by phone:
If you are able to please either use our online contact form (the quickest and easiest way):
Our phone lines are open:
- Monday: 9am to 1pm & 2pm to 4pm
- Tuesday: 9am to 1pm & 2pm to 4pm
- Wednesday: 9am to 1pm & 2pm to 4pm
- Thursday: 9:30am to 1pm & 2pm to 4pm
(closed from 1pm on the last Thursday of each month) - Friday: 9am to 1pm & 2pm to 4pm
- (closed weekends and bank holidays)
Phone numbers:
You can find contact details for council services in the section above.
See also:
Visiting us in person
Visiting us in person is prioritised for people with emergency needs.
If you are able to please either use our online contact form (the quickest and easiest way):
Or use our contact details for council services.
We have two buildings:
Worthing Town Hall:
If you need to speak to an advisor then you must make an appointment over the phone before visiting our offices in person. Please use the phone numbers above.
However, you can drop in documents without making an appointment.
Worthing Town Hall customer service reception desk:
- Monday: 9am to 4pm
- Tuesday: 9am to 4pm
- Wednesday: 9am to 4pm
- Thursday: 9:30am to 4pm
- Friday: 9am to 4pm
- (closed weekends and bank holidays)
Our address:
- Adur & Worthing Councils,
Worthing Town Hall,
Chapel Road,
Worthing,
West Sussex,
BN11 1HA
See also:
Adur - The Shoreham Centre:
Lancing, Shoreham-by-Sea, Sompting and Southwick
Shoreham Centre is currently working as appointment only.
There is a post box inside available to drop in your documents.
If you need to speak to an advisor you must make an appointment over the phone before visiting our offices in person - please use the phone numbers above.
You can visit the Shoreham Centre for help with Council Tax, benefits, Adur Homes and housing only.
The Shoreham Centre - Adur & Worthing Councils' customer service office:
- Monday: 9am to 1pm & 2pm to 4pm
- Tuesday: 9am to 1pm & 2pm to 4pm
- Wednesday: 9am to 1pm & 2pm to 4pm
- Thursday: 9:30am to 1pm & 2pm to 4pm
(closed from 1pm on the last Thursday of each month) - Friday: 9am to 1pm & 2pm to 4pm
- (excluding bank holidays)
Our address:
- Adur & Worthing Councils,
The Shoreham Centre,
Pond Road,
Shoreham-by-Sea,
West Sussex,
BN43 5WU
See also:
Postal addresses
If you need to send us documents it is quickest and easiest to do this online by uploading them to our contact form:
Adur - Lancing, Shoreham-by-Sea, Sompting and Southwick:
- Adur & Worthing Councils,
The Shoreham Centre,
Pond Road,
Shoreham-by-Sea,
West Sussex,
BN43 5WU
Worthing:
- Adur & Worthing Councils,
Worthing Town Hall,
Chapel Road,
Worthing,
West Sussex,
BN11 1HA
Out of hours emergency contact
Please do not use the emergency number during office hours.
The emergency contact service is for out of office hours emergencies ONLY when the offices are closed. This includes in the evenings or at night, at weekends or bank holidays.
If it is not an emergency situation then please wait until the offices are next open and use the:
If you have an emergency out of hours:
- Please call: 07713 889 128
- It will connect you to a duty supervisor who will be able to assist you further
See also: