Tenant Satisfaction Measures (TSM)

Introduction to Tenant Satisfaction Measures

The Regulator of Social Housing asks that all local authority landlords carry out an annual assessment of tenant satisfaction. A set of Tenant Satisfaction Measures have been produced to make the performance of landlords more visible to tenants and help them to hold their landlords to account.

There are 22 Tenant Satisfaction Measures, of which:

10 are management measures gathered directly by the council, such as safety checks carried out
12 are measured by tenants voicing their views via an Annual Tenant Satisfaction Survey

Further details of these reporting requirements can be accessed here:

Transparency, Influence and Accountability Standards (including Tenant Satisfaction Measures) - on the GOV.UK website

The Tenant Satisfaction Measures results are available below:

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Adur Homes Improvement Plan

Everyone living in an Adur Homes property deserves to have a good, safe and secure home, and our teams are committed to making this a reality.

While many of our tenants and leaseholders live in properties that are of a good standard, some do not. That is not acceptable - and we know that we need to do more.

In 2023 we carried out a review which made it clear to us that in some cases we are failing to provide the decent homes that all our tenants and leaseholders have a right to. As a result of this, we referred ourselves to the national watchdog, the Regulator of Social Housing (RSH):